Pilot privacy policy

Scope

This policy explains how Tournova handles personal information during its free pilot in the United States. Organisers decide which participant information to enter for their events. Send questions and requests through Contact.

Information we collect

Accounts: email address and password. At sign-up we record the terms version you accepted, the time and your confirmation that you are at least 18. We do not verify age.

Entries: player and partner names, email, phone, gender, events and notes. Organisers or the person submitting an entry may provide this information about others. Do not enter payment details, health information or identity documents.

Operational records: tournament changes, match notifications and security logs. Our hosting providers process IP addresses and request data to deliver and protect the service.

How we use it

We use this information to run accounts, registration decisions, entries, draws, schedules and results, to contact participants and to keep the service secure. We do not sell personal information, use it for advertising or run analytics trackers.

Who can see it

Tournament names, events, venues, schedules and results are public. On real tournaments, public pages show generated player labels instead of names and do not show gender. Only authorised tournament operators see player names and contact details. Sample tournaments use fictional names.

A generated label does not guarantee anonymity; other details may still identify a player. Information that authorised people export or share outside Tournova is outside our control.

Players under 18

Accounts are for people aged 18 or older; this is an account restriction, not a minimum age for playing in tournaments. An authorised adult organiser enters players under 18, with permission from a parent or guardian and using an adult’s contact details. If you believe a child has an account or their information is being misused, contact us and we will review restricting, correcting or removing it.

Service providers and browser storage

Supabase provides accounts and the database, Cloudflare provides hosting and network delivery, and Google Fonts delivers fonts and receives your IP address. These providers process data only to provide their part of the service.

Your browser stores your sign-in session, preferences such as a followed player, and unsaved tournament setup drafts. We do not track you across sites, so we do not respond to Do Not Track signals.

Retention and requests

We keep information as long as needed to operate accounts and events, preserve results and audit history, maintain security and meet legal obligations. Deleted information may remain in backups until they expire.

You can ask to access, correct, hide, delete or de-identify information through Contact. We may ask for reasonable information to confirm your identity or authority. Deleting an account does not automatically remove tournament entries or results; we review those separately.

Changes

We will post changes on this page and update its date. If a change requires your agreement, we will ask for it again.